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Check Garmin Device Firmware

We'll walk you through how to check the firmware (software) version of your Garmin device, which can be useful for troubleshooting purposes during a Labfront project.

- For Researchers and Participants -

This article will show you how to check for the software version number of Labfront's most commonly used Garmin devices, and where you can find the information for other devices.

The firmware version can be checked in two ways:

1) Directly on the device or

2) Researchers can view the firmware details of connected devices through the Labfront platform. 

Why should researchers check the Garmin device firmware?

The firmware version of a Garmin device is crucial for data collection and troubleshooting. Firmware is embedded software that controls a device's hardware.

Updating the firmware on all devices before data collection is essential, as it ensures stability, security fixes, and access to the latest features (e.g., new data types).

Occasionally, if an issue is encountered with your Garmin device, you may be asked about its firmware or software version number. 


🤔 Not sure if the firmware is the latest version available? This article shows how you can check. 

Check Garmin Firmware via Device

To check the firmware of your device:

vivosmart 5

vivosmart 5 BW

1. Hold the touchscreen to view the menu

2. Select Settings symbol > About symbol

3. Select Software > SW Version

Venu 3

Screenshot 2024-12-05 at 3.30.18 PM

1. From the watch face, hold Letter B symbol (the bottom button).

2. Navigate to Settings  Settings menu symbol > System > About

3. The About section displays information about your device, including the current Software or Firmware Version installed on your Venu 3.

Vivoactive 5

Screenshot 2024-12-05 at 3.37.56 PM

 

1. From the watch face, hold Letter B symbol (the bottom button).

2. Navigate to Settings  Settings menu symbol > System > About

3. The About section displays information about your device, including the current Software or Firmware Version installed on your Vivoactive 5.

 

For other Garmin devices, please visit support.garmin.com

 

⌚ Update your device

If you need to update your Garmin device, follow these instructions. 

 

Check Firmware Via Labfront Dashboard

Researchers can also check the firmware version of connected devices through the Labfront platform. This is often useful when troubleshooting participants' issues.  

Participants tab

  1. Log into Labfront. 
  2. Click the Participants tab.
  3. Look at the Device Type column. The firmware will be in brackets next to the name of the device. Example: Venu3 (1210). 
    You can then check this against the latest version through the Garmin website using this guide.  

HC_Participants_Firmware-Version (1)

 

Adherence Tab

  1. Log into Labfront. 
  2. Click the Adherence tab.
  3. Click on a participant's data to view their details.
  4. Look at the Device Firmware information. You can then check this against the latest version through the Garmin website using this guide.  

HC__Adherence__Participant-Card__Info (1)

 

⌚ Update your device

If you need to update your Garmin device, follow these instructions. 



⚠️ Having trouble with your Garmin device?

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