Garmin Troubleshooting

Note

If you're experiencing problems using your device with the Labfront Companion app, please view this article.

The watch is not responding and appears frozen

In this case, you may need to perform a soft reboot of the device.

How do I update my Garmin?

Keeping your software up-to-date can help ensure your Garmin device is operating at its best. Follow these instructions to update your Garmin.

Pulse Ox metric is draining the battery - How to turn it off?

Collecting Pulse Ox data can have a significant impact on Garmin device battery life.

To de-select this feature:

From the settings menu in the Garmin Connect app, select Garmin Devices.
Select your device.
Select Activity Tracking > Pulse Ox.
Deselect Sleep Tracking

How can I turn off "Move Alert" and "Relax Alert" on the Garmin?

If you would like to disable alerts on the Garmin device, follow the directions in this article.

Turning on Do Not Disturb

To turn on Do Not Disturb mode on your Garmin so you no longer receive alerts, follow the directions in this article.

🆘 Need additional support?

For other issues related to your Garmin device, we recommend visiting the Garmin Support Center. Support for the most common devices used by researchers: