Garmin Troubleshooting

This article covers troubleshooting tips for Labfront users experiencing issues with Garmin devices and/or Garmin Connect.

Garmin Device/Garmin Connect Troubleshooting

Note

If you're experiencing problems using your device with the Labfront Companion app, please view this article.

The watch is not responding and appears frozen

In this case, you may need to perform a soft reboot of the device.

Garmin device needs to be updated

Keeping your software up-to-date can help ensure your Garmin device is operating at its best. Follow these instructions to update your Garmin.

Pulse Ox metric is draining the battery - How to turn it off

Collecting Pulse Ox data can have a significant impact on Garmin device battery life.

To de-select this feature:

From the settings menu in the Garmin Connect app, select Garmin Devices.
Select your device.
Select Activity Tracking > Pulse Ox.
Deselect Sleep Tracking

Turning off "Move Alert" and "Relax Alert"

If you would like to disable alerts on the Garmin device, follow the directions in this article.

🆘 Need additional support?

For other issues related to your Garmin device, we recommend visiting the Garmin Support Center. Support for the most common devices used by researchers: