You may face an issue with the Garmin device's connection to the Labfront Companion app. We'll show you the steps that can be followed to solve the problem.
Most of the time, syncing or connection issues can be solved by completing closing and re-opening the Labfront Companion app, or by unpairing and re-pairing the device from Bluetooth. However, there may be some instances when these troubleshooting steps alone can't solve the issue you're experiencing. If that happens, you can follow these steps to fix your problem.
⚠️ If you're a participant, we strongly recommend contacting the person in charge of your study before following these steps as this will disconnect you from the project and you will need a new invite code regenerated. Some data loss may result.
If you're experiencing a persistent issue with your Garmin device and the Labfront Companion app, try following these steps in order:
- Uninstall the Labfront Companion app from your phone.
- Unpair the Garmin device from your phone's Bluetooth.
- Reset your Garmin device.
- Reinstall the Labfront Companion app (participants will need a new invite code to join the study).
- Follow the app instructions to pair the device to your app.
If your issue persists after following these steps, please contact Labfront Support.