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Pricing, Plans and Payment FAQs

Frequently asked questions about pricing, plans and payment.

How much of a discount can you provide for Garmin devices? And does the discount apply to all Garmin devices?

The amount of discount we can offer varies according to the device and quantity, please reach out to hello@labfront.com with your needs and we’ll provide a quote.  


In which currency are the Labfront pricing plans on the website listed?

All Labfront pricing plans are listed in USD.


How do you charge for the Labfront service - monthly, annually, or pre-paid?

We charge for the Labfront service on an annual basis, which should be paid in advance.  We also offer trial Basic or Advanced accounts for testing or pilot purposes, please contact hello@labfront.com for more details.


What is included with the Tester plan?

The Tester plan enables you to experience the power of Labfront. Remotely collect wearable, survey, and event tracking data from up to 5 participants. You get access to our full range of metrics, but the sampling rates of select metrics are limited (such as Movesense ECG and IMU data) and data access is limited to the last 30 days.   


Where can I buy devices?

Once you’ve selected your wearable of choice from our list of compatible devices, you can purchase directly from Movesense, Dexcom, or Garmin, or you can contact us via hello@labfront.com and we’ll be happy to guide you through the buying process. Labfront customers are also eligible for a hardware discount from our partners at Movesense and Garmin. 


What counts as a participant? Is it by user or by device?

With regards to participant count, every new participant that is created to collect data in Labfront counts as one participant. If you use 10 participants on one device, it would count as 10 participants. 


Can I collect HRV without purchasing an HRV Package?

Labfront allows the capture of individual heartbeats, known as beat-to-beat interval. It is from this granular measure that researchers can effectively derive HRV. Since this produces a large volume of data per participant, our HRV Packages are recommended to accelerate the process and help you get the most insights from your data.