Participant Management
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      Send Push Notifications

      How can you send notifications to participants during your study? We'll show you in a few easy steps.

       

      Notifications allow you to communicate directly with participants, providing important reminders as well as notices about protocol updates.

       

      We'll cover:

       

      1. Getting Your Participants Set Up for Notifications

          -Option 1: Initial Labfront App Setup Prompt

          -Option 2: Device Settings (on iOS and Android)

      2. How to Send Notifications

       

      Getting Your Participants Set Up to Receive Notifications

       

      Allow Notifications During Labfront Companion App Download 

      When participants first download the Labfront Companion App, they'll receive a prompt to allow notifications. 
       
      Allow Notifications Prompt on iOS and Android
       

      Tip: In your onboarding instructions, be sure to remind participants they will need to select Allow (it will follow the prompt to allow Bluetooth)

      Allow Notifications After Labfront Companion App Download

      If your participants are like a lot of us who automatically select "Don't Allow", don't worry, there's another way to allow notifications.
       
      iOS 
      1. Go to Settings and Tap Notifications
      2. Select Labfront
      3. Toggle on Allow Notifications (You don't need to worry about any other settings here)
       iPhone notification setup
       
      Android
      1. Press and hold the Labfront app icon (it will bounce around when selected)
      2. Tap the ℹ️ icon to get to App Info
      3. Select Notifications
      4. Toggle on All Labfront Notifications

      Android notification setup (1)

       

      Sending Notifications

      Now that your participants are all set up, you're ready to start sending them notifications. Written instructions follow the video clip. 
       
       
       
      1. Log into the Labfront platform, and head over to the Participants or Adherence page.
       
      2. Check the box next to the ID of each participant you'd like to send your notification. To send to all participants, make it easy on yourself by selecting the box at the top.
       
      3. Click the button displaying Send notification to active participants.
       
      4. Next, you'll receive a prompt to input Title and Content.
      Title is the text that will appear on the participant's smartphone screen when they receive the notification. It should be as clear and concise as possible.
      Group 2552-1
      Content is additional information that will be displayed in the Notifications section of the Labfront Companion App. 

      You can include hyperlinks in push notifications, making it easier for users to access important content with just one tap.

      For example, you might send a notification asking participants to check out a video, document, image, or an external website for more information.

      Using this feature is simple, just paste the link into the notification creation tool. When participants receive the notification, they can tap the link, and it’ll open right away in their web browser or the relevant app.

       
      Frame 2726

      5. Double-check for typos (or not) and click Send.
       

      You're done! Happy messaging 💌. 

       

       

      FAQs 

      Can I insert hyperlinks into notifications?

      Absolutely! Just paste the link into the notification content. When participants receive the notification, they can tap the link, and it’ll open right away in their web browser or the relevant app.

      What should I do if a participant isn't receiving push notifications?

      Ask them to check their app permissions. They need to allow notification permissions on the Labfront app.