If your watch is not responding, you may need to reboot the device. We'll show you how to recover the device from this frozen state.
Performing a soft reboot on many Garmin watches can take care of some issues you might experience during usage. For example, in some instances, a device can appear locked up or frozen and may not respond to any input such as pressing a key or swiping the touchscreen.
You can attempt the following steps in order to recover the device from this locked or frozen state.
We recommend you sync your data before performing a soft reset (better safe than sorry).
Rebooting vivosmart 5
- Hold for 10 seconds.
- Release .
The watch briefly displays a triangle, and then it displays the watch face.
Rebooting Other Devices with a Physical Button:
Plug the device into an external power source using the power/data cable.
Press and hold the power button until the watch powers off (hold for up to 30 seconds).
Release the power button.
If the power/data cable does not power the watch back on automatically, unplug from the power source and plug it back in or press the power button.
Learn more from Garmin Support →
To perform a hard reset and delete all data from the device, view our article on how to Delete Garmin Device Data and Reset Settings.