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Tips When Pilot Testing with Labfront

We'll cover some tips, tricks, and important considerations when pilot testing on the Labfront platform.

In this article we'll cover:

  • Tips to follow when testing the Labfront platform
  • FAQs

First of all, we highly recommend going through our Getting Started Guide to set you up for success when testing out the platform if you haven't yet. 

Is this your first study with wearables?

If this is your first time using wearables to collect physiological data in your research, we offer a free video series giving you a comprehensive introduction to using wearables for biomarker data collection in your research.

You can also check out our article on Researchers' Top 6 Tips for Your First Study with Wearables

💡 Our Top Tips For Testing Labfront

  • Fully reset each device before running your test. Learn more about resetting Garmin devices in this article
  • Sync frequently, especially since it's short-term. This will help ensure you're getting the most complete data. 
  • Look closely at the exported data files to make sure the data is exactly what you want. This allows you to ensure you’re collecting the correct metrics, in the format you need, at the sampling rate that best supports your study’s objectives. 
  • Include an individual who is less experienced with technology in your pilot. While these devices come with clear instructions, it can be easy to miss blindspots that may arise with users who are less familiar with tech.
  • After testing, you should unpair the device from the Labfront Companion app and log out. We also recommend unpairing the device from your smartphone in the Bluetooth settings.
  • Do a full factory reset of each device if you plan to use it with another participant. 
  • Reset your project to draft after you've finished testing.

We hope these tips make the testing process go as smoothly as possible. If you need any additional help, reach out to us at support@labfront.com


Testing Labfront FAQs

When I try to set up my device, multiple devices are showing up and I don't know which one is mine. What should I do?
For Garmin: If moving at least 30 feet away from the other devices does not work, we recommend temporarily turning off the other devices' Bluetooth and only turning on Bluetooth for the Garmin device you want to pair. 
For Movesense: Check the serial number on the back of the device. 
There is a syncing error. What should I do?
In this case, we recommended fully closing and restarting the app. It sounds a little too simple, but it often works.
If the issue persists, the next recommended step is unpairing and re-pairing the device from the app. 
You can find more troubleshooting tips here
Can we use the same wearable device more than once for different users?
Yes, you may use the same device for different projects and participants. Each time you go through the pairing set-up process with a new invite code it will connect this device to the new project and apply new settings to the device.  We also strongly recommend resetting the device.