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Website Privacy Policy

Here we describe the privacy practices for our devices, applications, software, websites, APIs, products, and services (the “Services”).

Society places trust in researchers and scientists to pursue knowledge in a manner that respects the values of beneficence, freedom from exploitation, fairness, honesty, and justice. As we facilitate access to physiological research, we believe it is also our responsibility to help promote and uphold these ethical values. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.

You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

1. Information We Collect

Information we collect from labfront.com users

Respect for human dignity extends not only to the person but also to his/her personal information. We believe that an individual’s personal data is just that—personal. Any non-identifiable information collected from the website is only accessible by the customer success team. No data is able to be collected without first having been provided by users through the chatbot, support forms or emails. Labfront does not collect any identifiable information from anyone using the website. 

Payment Information

If you purchase a Labfront account on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your delivery address to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. We do not use cookies to upsell or track your behavior. Labfront Web App uses cookies purely to store session information and security information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to limit session time and for security authentication purposes.
  • Security Cookies. We use Security Cookies for security authentication.

2. How We Use Information

How do we use the limited data we collect on users

Communicating with project owners

We use your information when needed to provide support and respond to you when you contact us. Examples of service notifications include technical support, security notifications, invoices and billing receipts, updates to terms or privacy policy, etc. These are mandatory to protect user rights and keep you informed.

The only other type of communication will be for marketing-related emails. You are opted-in by default to receive notifications on new product launches and promotions. However, you can control these communications via the “Unsubscribe” link in an email.

Promoting Safety & Security

We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

3. How Information Is Shared

For legal reasons or to prevent harm

We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

Please note: Our policy is to notify you of legal processes seeking access to your information, such as search warrants, court orders, or subpoenas unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.

For external processing

We may transfer information to our service providers or partners who process it for us, based on our instructions, and in compliance with this policy and all other appropriate confidentiality and security measures (this information will be anonymized). These partners provide us with services globally, including customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

4. Your Rights To Access and Control Your Personal Data

Your rights as a user of labfront.com

Your project data is yours, and yours only. You have control over your data and what you do with it.*

* while abiding by all applicable laws. 

How to delete your data

If you would like to cancel your Labfront account you may do so by emailing our support. When you request the cancellation of your account, your personally identifiable information will be deleted, including but not limited to your email address and name. Archival copies of your account information that exist within our backup system will be deleted in accordance with our normal backup expiration schedule.

Intellectual Property

The project owner owns any IP that may result from their personal research project while using Labfront LabFront software. 

5. Data Retention

Labfront stores all data for at least 3 years. If your local laws require longer storage let us know and we will make sure to comply with your local laws. 

As long as your account is active (usage within the last 3 years), your information will not be indiscriminately deleted. Inactive accounts will be deleted after repeated notifications.

We keep your personal account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. 

6. Information Security

Labfront strives to meet the highest standards for data security and privacy, and ensure that your data collection and storage is set up to comply with all relevant best practices. This document clarifies which measures have been taken in the design and production of Labfront - in relation to data collection, storage, backup, security, and regulations that must be complied with when handling sensitive data. View our Security Statement.

7. Our International Operations and Data Transfers

We may transfer information to our service providers or partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. These partners may be located outside the United States or Canada. Labfront will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Labfront ensures strong encryption for your data while in transit and at rest. All data sent between Labfront users and the system is encrypted with the use of the Secure Socket Layer (SSL) and Transport Layer Security (TLS) technologies. This keeps data secure while in transit and ensures it can only be interpreted by the intended parties. 

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Who We Are and How To Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@labfront.com

Updated 18/Oct/2021