Navigate the Labfront Companion App

There are three main screens in the Labfront Companion App which we'll cover below:

Tasks
Settings
Notifications

✅ Tasks (Home)

This is the main screen you see when you open the Labfront Companion app. Here, you can view your connected device status and complete assigned study tasks.

Wearable Device Info

This section shows the connection and data status of your linked device.

Status Message	Meaning	Tip/Action
Syncing and uploading	Your data is being synced from the watch and uploaded to the Labfront server. If a Garmin device is connected, the app should start syncing data as soon as it is opened.	Keep the app open until you see the "Upload complete" message. Learn more about syncing →
Device data uploaded just now	Your data was successfully uploaded to the Labfront server within the last few minutes. 'Last Upload" displays the exact time your data was last successfully sent.
Connecting	The app is trying to find your device. If this status is stuck, the app cannot find your device.	Ensure your device is charged and close to your phone. View troubleshooting tips →
Something went wrong	There was an issue with the Garmin SDK.	Restart the app and if it doesn't work, restart your phone. View troubleshooting tips →
Sync failed	The app could not sync the data from the watch.	Try again. If it doesn't work, restart the app. View troubleshooting tips →

Your Tasks

This section lists all available tasks in your study protocol.

Task Availability: You will only see tasks that are currently available. Researchers may schedule more tasks throughout the study duration.

Scheduled Tasks

These tasks appear according to a set schedule.
Their schedule will be displayed so you know when they need to be completed.
You will receive a notification when the task becomes available and when it is about to expire.

Event Tracking Tasks

These tasks are always displayed on your app.
You should complete this task whenever you experience the specific event described in the researcher's instructions.

Learn more about completing tasks in Labfront→

Task History

To view a record of all tasks you have previously completed, click Task History on the Tasks page.

⚙️ Settings

From the Settings screen, you can manage your device, access study details, and find support information.

Study Info

Displayed at the top are the Project Name and a brief introduction. Click "Learn more about this project" to get full details and instructions about the study.

Devices

This is where you manage your linked device.

Pair Device

To link your Garmin device to the project: Go to Devices > Garmin > Pair Device > Follow pairing instructions.

Unpair Device

To remove your Garmin from the project: Go to Devices > Garmin > Unpair Device > OK.

For more details instructions, please view our articles on pairing your Garmin and unpairing your Garmin.

Support

Help

Takes you to our app troubleshooting page.

Contact Support

Send an email to the Labfront Support Team to report a bug. Your project details are automatically included, which helps speed up resolution.

Tech Details (Debug)

This page contains technical information that may be useful if our engineering team needs to debug an issue for you.

Legal

Data Subject Access Request

In compliance with GDPR, participants have the right to request personal data erasure. You can follow the steps listed in the app.

Privacy Policy

Access Labfront's privacy policy.

Terms and Conditions

Access Labfront's terms and conditions.

Log Out

This is where participants can log out of the study and turn off data logging. Since un-synced data could be lost if a participant logs out, it is highly recommended participants check with their researcher before logging out.

App Version Number

You can find the app version number at the very bottom of the Settings page, below the "Log Out" button. You may be asked for this number when reporting a bug.

🔔 Notifications

Participants will be able to receive push notifications from the researcher, which can be viewed on the Notifications screen.

Unread notifications will be displayed with a red dot and grey background.

Participants will need to click on the notification to view the full message.

FAQs

I am having repeated difficulty syncing/connecting my device. What should I do?

Most of the time, syncing or connection issues can be solved by completely closing and re-opening the Labfront Companion app, restarting your phone, or by unpairing and re-pairing the device from Bluetooth. However, there may be some instances when these troubleshooting steps alone can't solve the issue you're experiencing. If that happens, you can follow these steps to fix your problem.

Can I see all the tasks I've completed so far in the study?

Yes, you can go to View History on the Tasks page of the app.

How can I log out of the app and stop data collection?

Go to Settings > Logout > and confirm by clicking Logout. Since un-synced data may be lost, we highly recommend contacting your researcher before logging out.

How often do participants need to open the Labfront Companion app?

We recommend opening the Labfront Companion app at least once per day to sync participant data. Researchers can view the last time participants were seen on the Adherence page.