We'll go over the most commonly asked questions regarding participant management with Labfront.
Connecting Participants to Project
My participant's invite code isn't working. What should I do?
Onboarding Participants
Do my participants need to download and sync both the Garmin Connect and Labfront Companion apps?
Monitoring Participants
Connecting Participants to Your Project
You can click Regenerate on the Participants tab of the Dashboard.
Onboarding Participants
Which apps your participants need to download and sync depends on the data collection source of your project.
For projects collecting Garmin Connect data only, participants will need to download both apps for the initial setup, but will only need to sync the Garmin Connect app daily. View the full onboarding guide here.
For projects collecting Labfront Companion data, participants will just need to download the Labfront Companion app and sync it daily. View the full onboarding guide here.
For projects collecting both Labfront Companion and Garmin Connect data, participants will need to download both apps and sync them daily. View the full onboarding guide here.
Monitoring Participants
How often do participants need to open the Labfront Companion app and can I see when they've been on the app?
We recommend opening the Labfront Companion app at least once per day to sync participant data. You can view the last time participants were seen on the app using the Adherence tab of the Dashboard.
Yes, the Adherence tab of the Dashboard enables you to see if participants are collecting data and have completed tasks.
How do I communicate with participants if I notice an adherence issue or if I've updated my protocol?
We recommend using Labfront's notifications feature to communicate with participants.